Leemac Appliances is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Information Privacy Principles (IPPs) contained in the Privacy Act 1988 (Privacy Act). The IPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Information Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.leemac.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Links to other sites
Our websites may contain links to other sites that are not owned or controlled by Leemac Appliances. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.
What kind of personal information do we collect and hold?
The type of personal information we collect generally includes:
• Your name;
• Residential, shipping and billing addresses;
• Email address;
• Telephone or mobile numbers;
• Credit Card details.
If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.
Use of E-mail Addresses
Leemac Appliances may use your e-mail address to advise you of any changes to our service or, from time to time, to send you marketing communications. If we send you an e-mail for a marketing purpose, we will give you the option of not receiving further communications of this nature.
Credit card information
Personal credit information that you provide will be only used in accordance with the requirements of the Australian Commonwealth Privacy Act, 1988.
256 bit encryption software and other security measures are used to prevent unauthorised access to credit card information. If you know or suspect that your credit card number has been used fraudu
lently after placing an order with us please contact us as soon as possible.
How do we collect Personal Information
Leemac Appliances may collect personal information directly from you:
• When you submit it online (including via email) to our website;
• By telephone or facsimile;
• In person at our store or trade shows.
There may also be occasions when we collect personal information from publicly available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or social media platforms such as Facebook or Instagram.
You have the option of not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter, unless it is, in our view, impractical for us to deal with you that way or we are otherwise required by law or authorised by a court or tribunal to deal you on an identified basis.
Information that you disclose publicly or via social media networks
Leemac Appliances may plan to provide content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Leemac Appliances will not be responsible for the protection of personal information you choose to publish this way.
How do we use personal information?
Leemac Appliances may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:
• Provide you with our products and services (including warranty services, repairs and replacement of products);
• Respond to questions or product requests;
• Forecast your future needs for our products and services;
• Keep a record of our dealings with each other and enable us to contact you when necessary;
• Develop a data profile to enable us to tailor our services to you;
• Conduct competitions and promotions in which you participated;
• We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.
In order to improve our offers and service, Leemac Appliances may use your personal information to contact you to introduce promotions, competitions, products and services offered by us that may be of interest to you.
By supplying us your information, you give Leemac Appliances permission to communicate with you via telephone, email, sms, mms and social media to inform you about products and services offered by Leemac Appliances which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided on the website.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure;
• Where required or authorised by law;
• Financial services providers, such as our banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal, and where applicable credit report agencies or debt collectors;
• Mailing systems and courier companies which organise delivery of the products you have purchased;
• Our professional advisers, accountants, lawyers and auditors.
In addition, we may release your personal information under the following circumstances:
• When required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
• Where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Rate and Review
If you provide a review for a product available on one our website, you agree that we may publish part or all of your review together with your first name and suburb.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Leemac Appliances will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Leemac Appliances take reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure. We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information.
We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. However, no system is absolutely secure or error free, hence we cannot guarantee that your personal information is absolutely protected, for example, from hackers or misuse. If you enter personal information on our website, please do take care to secure any passwords, ID number, or other special access data associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
28/14 Stanton Rd
Seven Hills NSW 2147
Sydney - Australia
eMail [email protected]
phone (02) 9674 9955